Contact Us
Not sure which device is right for you? Call or email us before you order — we're happy to help. Ten minutes on the phone is better than guessing and returning something later.
Order & return help
Have your order number ready if you have one — it's in your confirmation email and starts with #.
Returns are covered by our 30-day guarantee.
Send Us a Message
Fill in the form below and we'll get back to you within one business day.
Business Hours
Phone support is available Monday through Friday, 9am to 5pm EST. We're closed Saturdays, Sundays, and U.S. public holidays.
Emails sent outside business hours are answered the next business day.
Mailing Address
OmniSoothe
Cohoes, NY 12047
United States
Please do not send returns to this address without contacting us first — we'll send you a prepaid label and the correct return address.