Refund & Return Policy
The short version: You have 30 days from delivery to return anything, for any reason. We pay return shipping. Refunds are issued within 3 business days of us receiving the item.
Our 30-Day Money-Back Guarantee
You have 30 days from the date your order is delivered to request a return for any reason. You do not need to explain why. If it isn't working for you, that's reason enough.
Condition of Returned Items
Items must be returned with all original accessories, cables, remotes, straps, and packaging. Devices may show normal signs of use — we expect you to actually try the product. We cannot accept items damaged beyond normal use, missing essential components, or returned without their original packaging.
For hygiene reasons, we cannot accept returns on compression socks, sleeves, or any item worn directly against the skin once the sealed packaging has been opened, unless the item arrived damaged or defective.
Who Pays Return Shipping
We cover return shipping. Once your return is approved, we email you a prepaid return shipping label. You will not be charged to send the item back.
If your item arrived damaged, defective, or was the wrong product, we cover return shipping and send a replacement at no cost to you.
How to Start a Return
- Email support@omnisoothe.com or call 802-266-0023 within 30 days of delivery.
- Include your order number and a short note about the issue.
- We reply within 1 business day with a prepaid return label and instructions.
- Pack the item securely, attach the label, and drop it off with the carrier.
How Refunds Are Processed
Once we receive and inspect your returned item, we issue your refund within 3 business days, back to the original payment method used at checkout.
After we issue the refund, your bank or card issuer typically takes an additional 5 to 10 business days to post the funds. That timing is controlled by your financial institution, not by us.
You'll receive an email confirmation the moment your refund is issued.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at support@omnisoothe.com. Include photos of the item and packaging if you can. We'll send a replacement or issue a full refund — your choice — and we cover all shipping costs.
Order Cancellations
Contact us as soon as possible if you need to cancel or change an order. We can usually cancel or modify before it ships. Once shipped, it falls under the standard return process above.
Exchanges
If you'd like a different size or a different device instead, contact us and we'll arrange an exchange. If there's a price difference, we'll either refund the difference or send a payment link for the balance.
Questions
If anything here is unclear, or you're unsure whether your situation qualifies, contact us before returning anything. We'd rather talk it through than have you guess.
Email: support@omnisoothe.com
Phone: 802-266-0023