Shipping Policy

Free Shipping on Every Order

Shipping is free on all orders, with no minimum purchase. There's no shipping charge added at checkout and no threshold to reach. The price you see on the product page is the price you pay.

Order Processing Time

Orders are processed within 1 to 2 business days. Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on a weekend or holiday begin processing the next business day.

You'll receive an email with tracking information as soon as your order ships.

Transit Time & Estimated Delivery

Once shipped, standard delivery within the United States takes 7 to 14 business days. Combined with processing, most orders arrive within 8 to 16 business days of being placed.

Delivery estimates are not guarantees. Weather, carrier delays, customs processing, and peak seasons such as the holidays can extend transit times. If your order is taking noticeably longer than expected, contact us and we'll look into it for you.

Carriers

We ship using USPS, UPS, and other regional carriers depending on your delivery address. The carrier used for your order is shown in your tracking email.

Tracking Your Order

Once your order ships you'll receive an email with a tracking number and link. Tracking can take 24 to 48 hours to begin updating after the label is created — this is normal and doesn't mean anything is wrong.

If you didn't receive a tracking email, check your spam or promotions folder first, then contact support@omnisoothe.com and we'll resend it.

Where We Ship

We currently ship within the United States only, including all 50 states. We do not offer international shipping at this time. Some larger items cannot be delivered to PO boxes — if this affects your order, we'll contact you before shipping.

Multiple Items in One Order

If you order more than one product, items may ship separately and arrive on different days, with separate tracking for each shipment. You're never charged extra for split shipments.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to confirm the correct address and reship at no additional cost.

Lost or Stolen Packages

If tracking shows your package as delivered but you can't find it, check with neighbors and around your property, and allow 24 hours — packages are occasionally marked delivered slightly early. If it still hasn't turned up, contact support@omnisoothe.com and we'll file a carrier claim and work with you toward a replacement or refund.

Damaged in Transit

If your item arrives damaged, contact us within 7 days of delivery with photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.

Questions About Your Shipment

Email: support@omnisoothe.com
Phone: 802-266-0023

If you're unsure about delivery timing before ordering — for a gift or a specific occasion — contact us first and we'll give you the most accurate estimate we can.