Shipping & Returns

Free shipping on every order. 30 days to change your mind. We pay return shipping. The details are below — but that's the whole thing in one line.

Shipping cost, every order, no minimum

8–16

Business days from order to doorstep

Days to return for any reason

Shipping

Free shipping, always

Every order ships free within the United States. There's no minimum spend and no shipping line added at checkout. The price on the product page is what you pay.

Processing time

We process orders within 1 to 2 business days (Monday through Friday, excluding U.S. public holidays). Orders placed over a weekend start processing the next business day.

Transit time

Once shipped, standard U.S. delivery takes 7 to 14 business days. Adding processing, most orders land 8 to 16 business days after you place them.

These are estimates, not guarantees. Weather, carrier backlogs, customs, and holiday peaks can stretch them. If yours is running noticeably long, contact us and we'll chase it down for you.

Carriers and tracking

We ship via USPS, UPS, and regional carriers depending on your address. You'll get a tracking email the moment your order ships.

Tracking often takes 24 to 48 hours to start moving after the label is created. That's normal. If no tracking email arrived at all, check spam and promotions, then email support@omnisoothe.com and we'll resend it.

Where we ship

All 50 U.S. states. We don't currently ship internationally. Certain larger items can't go to PO boxes — we'll contact you before shipping if that affects your order.

Split shipments

Order more than one product and items may ship separately with their own tracking numbers. You're never charged extra for this.

Returns

Your 30-day window

You have 30 days from the date of delivery to return anything, for any reason at all. You don't need to give one.

What condition items need to be in

Send the item back with its accessories, cables, remotes, straps, and original packaging. Normal signs of use are completely fine — we want you to actually try it.

We can't accept items damaged beyond normal use, missing key components, or sent back without original packaging. For hygiene reasons we also can't take back opened compression socks, sleeves, or anything worn directly against the skin, unless it arrived damaged or defective.

How to start a return

Email support@omnisoothe.com or call 802-266-0023 within 30 days of delivery.
Give us your order number and a short note about what's wrong.
We reply within one business day with a prepaid return label.
Pack it up, attach the label, drop it with the carrier. Nothing to pay.

Who pays return shipping

We do. Every approved return gets a prepaid label. There's no restocking fee either.

Exchanges

Want a different size or a different device instead? Tell us and we'll arrange it. If there's a price difference we'll refund the difference or send a payment link for the balance.

Refunds

Timeline

Once your return reaches us and passes inspection, we issue the refund within 3 business days to your original payment method, and email you the moment it's done.

Your bank or card issuer then takes another 5 to 10 business days to post the funds to your account. That delay is on their side and outside our control.

What gets refunded

The full purchase price. Since shipping was free and we cover the return label, there's nothing deducted — you get back exactly what you paid.

Damaged or Wrong Items

If your order arrives damaged or incorrect

Contact us within 7 days of delivery at support@omnisoothe.com. Send photos of the item and the packaging if you can — it speeds things up considerably.

We'll send a replacement or issue a full refund, your choice, and we cover every shipping cost involved. You won't be asked to pay anything.

If a package goes missing

If tracking says delivered but nothing turned up: check with neighbors, look around your property, and give it 24 hours — carriers sometimes scan early. If it's still gone, contact us and we'll file a carrier claim and sort out a replacement or refund with you.

What if it doesn't work for me?

We understand pain relief is personal. What brings one person real comfort can do very little for someone else, and no product page can tell you which you'll be.

That's why we offer a 30-day money-back guarantee. If this isn't giving you the relief you hoped for, contact us and we'll sort it out. No complicated process, no restocking fee, and we pay the return shipping.

Before you send it back, it's worth a two-minute call to 802-266-0023. Often it comes down to a different setting, a different position, or a shorter session — and we'd rather help you get it working than process a return.